This Privacy Policy explains how Siratplay (“we,” “us,” or “our”), accessible at siratplay.com, collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect

When you browse our site, place an order, or contact us, we may collect:

  • Contact details such as your name, email address, shipping address, and phone number.
  • Order information, including the products purchased, payment method used, and order history.
  • Account information if you create an account (username, password, order history).
  • Technical information such as your IP address, browser type, and how you interact with our site (via cookies and similar technologies).

Please note: we do not directly collect or store your full payment card details. Payments are processed securely through WooPayments (powered by Stripe), which handles your card information under its own security and privacy standards.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer support.
  • Communicate with you about your order, account, or inquiries.
  • Send you marketing emails or promotions, where you have opted in (you can unsubscribe at any time).
  • Improve our website, products, and shopping experience.
  • Detect and prevent fraud or abuse of our services.

Third-Party Services We Use

We work with a number of trusted third-party services to operate our store, each of which processes limited data on our behalf:

  • Payment processing: WooPayments (Stripe) for secure checkout and payment handling.
  • Email marketing: Klaviyo, for sending order updates and, where you’ve opted in, promotional emails.
  • Advertising and analytics: Google (Site Kit, Ads, and Listings), Meta (Facebook/Instagram), and Pinterest, which may use cookies to show you relevant ads and measure campaign performance.
  • Website performance: Optimole, which optimizes and delivers images on our site, and Cloudflare, which provides security and performance services.

These providers only receive the information necessary to perform their specific function and are bound by their own privacy policies.

Cookies

Our site uses cookies to keep your cart contents, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.

Data Retention

We retain your order and account information for as long as necessary to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of the personal data we hold about you. To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or visit our Contact page.