Thank you for shopping at Siratplay (accessible via siratplay.com). We are committed to delivering elevated design and exceptional quality across all our products. We want you to be completely satisfied with your purchase, and we strive to keep our return process transparent, smooth, and fair.

30-Day Satisfaction Guarantee

At Siratplay, we stand behind the quality and design of every item we offer. Eligible unused items may be returned within 30 days of delivery.

How it works:

  • Contact our support team within 30 days of your delivery date at [email protected] (or via our official social media channels) with your order number and reason for return.
  • Upon approval, we will send you a Return Authorization Slip and a prepaid return label at no extra charge.
  • Once received and inspected, we will issue a full refund to your original payment method within 5–7 business days.
  • No restocking fee applies to returns made under this 30-Day Satisfaction Guarantee.

Standard Returns Process

To initiate a return outside of the Satisfaction Guarantee, please reach out to us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.

Important: Please do not send your purchase back to the manufacturer, supplier, or our administrative address without prior authorization. Once approved, we will email you a Return Authorization Slip, a specific return warehouse address, and your return label. Items sent back without prior authorization will not be accepted or refunded.

Return Eligibility

To qualify for a return, the item must be:

  • Unused, unwashed, and in the exact same condition as received.
  • In its original packaging, complete with all components, accessories, tags, manuals, and inserts.
  • Accompanied by a valid proof of purchase (order confirmation email or receipt).

Non-Returnable Items

For health, hygiene, safety, and operational reasons, we cannot accept returns on the following:

  • Pet & Home Living: Used pet beds, mats, bowls, feeders, grooming tools, toys, or items contaminated with pet hair, odors, stains, bite marks, or scratches.
  • Apparel & Wearables: Items that have been worn, washed, modified, or contain stains, hair, perfume, or deodorant odors.
  • Personalized & Custom Goods: Custom-engraved or specially personalized items.
  • Promotional Items: Clearance, final sale, or promotional items marked as non-returnable.
  • General Exclusions: Gift cards, items missing original packaging, or products damaged due to misuse, improper cleaning, or normal wear and tear.

Restocking Fee

Approved returns made outside the 30-Day Satisfaction Guarantee are subject to a 15% restocking fee based on the item price to cover inspection, processing, repackaging, and logistics expenses. No restocking fee applies when the return is due to our error (e.g., wrong or damaged item sent).

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If your package arrives damaged, defective, or contains incorrect items, please contact us within 30 days of delivery at [email protected].

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or video showing the defect/damage, the item packaging, and the shipping label.

We will promptly evaluate the issue and provide a replacement, store credit, or a full refund depending on the situation.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–7 business days (minus any applicable restocking fee). Original shipping charges are non-refundable unless the return is a result of our error.

Exchanges

We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the eligible item you have for a refund and place a new order separately.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has entered our fulfillment system or has been dispatched, it cannot be canceled and must follow our standard return procedure.

California Consumer Notice

This refund and return policy applies to all purchases from Siratplay. By placing an order on our website, you acknowledge and agree to these terms, including any applicable restocking fees. This policy is disclosed prior to purchase in compliance with consumer protection guidelines.

How to Contact Us

If you have any questions regarding our Refund Policy or need assistance with an ongoing order, feel free to reach out to us through any of the following official channels: